Many people say that they are not happy when there is a need to Contact HMRC. But usually there are problems to face or questions that need to be answered so they are left with no choice but to dial the number.
Rest assured the people at HMRC are willing to do their best to help their callers or at the very least point you to the correct direction. The number to call is 0870 280 2566. For more information about HMRC Revenue visit their main website at https://www.gov.uk/government/organisations/hm-revenue-customs.
Social media have become an important tool for businesses and HMRC has decided to follow the trend. With a variety of social media accounts you can interact with the agency directly. If you decide to contact them through social media, remember that whatever you post will be publicly shown. It is better to refrain from posting sensitive information. As general as it gets, your tax details are quite too personal to be posted publicly.
HMRC mentioned that Twitter has to be used for general Q&A sessions only. They said that it should not be used for sharing personal tax information. Customers may ask general questions about a wide range of tax issues. Browsing through the feed will definitely brush up your tax knowledge as well.
HMRC added that the new @HMRCcustomers service in an attempt to improve public service.
As it has gotten creative, the thought of using Twitter will surely complement its already existing telephone systems. But the use of Twitter, cannot be considered as a replacement in any way to phone calls.
If you are particular with the call volume that the Revenue office gets, HMRC gets approximately 70 million calls in a year. A third of that got cut off in 2014 due to heavy call volume. For the lucky ones who eventually got through, the average time to wait was 10 minutes. This was 5 more minutes of wait as compared to the figures the year before that.
Unknown to most, HMRC remains open on bank holidays. During these times the call wait time is considered minimal. The days, however, before or after a bank holiday or a weekend, doubles the amount of call traffic. It is advised not to do your calling during those times. Also, when the tax deadline is near, the HMRC stays open for limited hours on Sundays.
Should you want to, feel free to provide your comments to the customer service given by HMRC. Give your opinion so that the agency can do things better in the future. You have to, however, agree to respect their terms. Never post defamatory, insulting or disparaging comments as these will be moderated. Instead, give an explanation as to what happened. Do this in a factual way.